Experiencing Issues?
Check out our new BlueTone Media Status Page to view live updates concerning ongoing maintenance and incident resolution.
Need Support?
While all of our websites include a comprehensive content management system, we realize you may occasionally experience problems that are outside your level of expertise. That’s why we offer 24-hour technical support. If you ever have issues use our online ticket system or send an email to support@bluetonemedia.com, we will make it our priority to fix them as quickly as possible.
To do a remote session or share your screen with us, please download the AnyDesk app and give us a call.
Email Set-Up
Please keep in mind, while we love to help, BlueTone does not offer support for email clients (Outlook, Mac Mail, etc) we provide imap and pop settings that we can verify will work. We can refer you to some wonderful hardware partners of ours if you run into any email client issues, though!
Using Rackspace Mail
- IMAP
- POP
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Rackspace Mobile Setup
For detailed access on how to set up your new mail account on your specific device and software, login to the handy Rackspace setup guide here, using your new credentials.
Checking Your Email
To check your email via the web-based email, simply go to: http://email.YOUR_DOMAIN_NAME.com
All you have to do is swap out the www with email. So if your domain name is http://www.bluetonemediarocks.com, then you would check your email at http://email.bluetonemediarocks.com.
(Please keep in mind that if you have a .org, .net, .us, etc you will need to put that in instead of .com).
At BlueTone Media, we don’t stop helping after we’ve designed your site. Having your website up and running correctly is just as important to us as it is to you. If there’s ever anything you aren’t happy with, contact us and we’ll resolve it quickly.
